Question 1

How long does the resume writing process take?

Accepted Answer

Standard delivery is five business days from your completed questionnaire. The Career Accelerator package delivers in three days and Executive Suite in 48 hours. Rush delivery within 24 hours is available as an add-on.

Question 2

What exactly is an ATS and why does it matter?

Accepted Answer

An Applicant Tracking System is the software employers use to store and filter applications. If your resume cannot be parsed correctly or lacks the language a recruiter searches for, a human may never see it. Every document we write is tested for clean parsing and relevant keyword coverage.

Question 3

Do you guarantee I will get a job?

Accepted Answer

No credible career service can guarantee a hire, because hiring depends on market conditions, timing and your interview performance. What we guarantee is a professionally written, ATS-tested document and revisions until you are satisfied with it.

Question 4

Which countries do you write for?

Accepted Answer

We regularly write for the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, Singapore and the UAE, and have served clients in over 25 countries. Formats, length and personal-detail conventions are adapted per market.

Question 5

What is the difference between a resume and a CV?

Accepted Answer

A resume is a concise one to two page marketing document used in North America and much of Australia. A CV is longer and more comprehensive, standard in the UK, Europe, the Middle East and for academic or research roles anywhere.

Question 6

Will my resume be written by a real person?

Accepted Answer

Yes. Every document is written by a professional human writer with experience in your industry. We use technology only for ATS testing and keyword research, never to auto-generate your content.

Question 7

How many revisions are included?

Accepted Answer

Essential includes two revision rounds, Career Accelerator includes unlimited revisions for 14 days and Executive Suite includes unlimited revisions for 30 days.

Question 8

Do I need to provide an existing resume?

Accepted Answer

It helps, but it is not required. If you do not have one, our intake questionnaire and discovery call capture everything we need to build your document from scratch.

Question 9

What file formats will I receive?

Accepted Answer

You receive a fully editable Microsoft Word document, a print-ready PDF and a plain-text ATS version suitable for pasting into online application forms.

Question 10

Can you write for a career change?

Accepted Answer

Career transitions are one of our specialities. We translate your existing achievements into the language of your target industry and lead with transferable, evidence-backed capability.

Question 11

Do you offer LinkedIn optimization separately?

Accepted Answer

Yes. LinkedIn Profile Optimization can be purchased on its own or bundled with any resume package at a reduced rate.

Question 12

How does interview coaching work?

Accepted Answer

Sessions run for 60 minutes over video. We conduct a realistic mock interview for your target role, then debrief with specific feedback on structure, evidence and delivery. You receive a written summary and STAR story bank afterwards.

Question 13

Is my information kept confidential?

Accepted Answer

Absolutely. Client information is never shared, and every portfolio sample on our site is fully anonymised with identifying details removed or altered.

Question 14

What is your refund policy?

Accepted Answer

If we have not started work on your order, you may cancel for a full refund. Once drafting begins, we work with you through revisions until the document meets the agreed brief. Full details are on our Refund Policy page.

Question 15

Do you write federal resumes?

Accepted Answer

Yes. Our federal resumes follow USAJOBS requirements including hours worked, supervisor contact details, series and grade targeting, and explicit KSA alignment.

Question 16

Can you help with academic CVs?

Accepted Answer

Yes. We structure publications, teaching experience, grants, conference presentations and research statements to the expectations of faculty search committees.

Question 17

How do payments work?

Accepted Answer

Payment is made in full when you place your order via secure card payment. Executive packages can be split into two instalments on request.

Question 18

Do you offer discounts for students or graduates?

Accepted Answer

Yes. Verified students and recent graduates receive a reduced rate on the Graduate Resume service. Contact us with your student credentials to receive a code.

Question 19

What if I need my resume urgently?

Accepted Answer

Rush delivery is available on all packages. 24-hour turnaround can be added at checkout subject to writer availability.

Question 20

How do I get started?

Accepted Answer

Book a free 15-minute consultation or send us a message through the contact form. We will recommend the right package, then send your intake questionnaire and confirm delivery dates.

Question 21

Do you work with clients outside your business hours?

Accepted Answer

Yes. We serve clients across many time zones and schedule consultations outside standard hours by arrangement.

Question 22

Can you optimise a resume I already paid another writer for?

Accepted Answer

Yes. Our Resume Review and rewrite services frequently start from an existing professionally written document that is not producing results.

Questions, answered plainly

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